Privacy Policy

1. About This Privacy Policy

Dragon Slots processes certain information in order to operate the website, manage player accounts, provide casino-related services, process transactions, support customers and meet applicable security and compliance obligations.

By creating an account or continuing to use services that require personal information, you acknowledge that your information may be processed as described in this Policy and in accordance with applicable privacy requirements.

This Policy may be updated from time to time where the website, services, legal requirements or data-processing practices change.

2. Information We May Collect

The type of information collected depends on how you interact with Dragon Slots and which services you use.

• Account details: name, date of birth, contact details and other information entered during registration.
• Communication records: messages sent through customer support, live chat or other available communication channels.
• Account and transaction activity: deposits, withdrawals, gameplay-related records and account history.
• Technical information: IP address, device type, browser information, session records and site activity.
• Verification information: identity documents, proof of address, payment-method information and other materials reasonably required for verification.
• Preference information: settings, communication preferences and voluntary survey responses where applicable.

We aim to collect only information reasonably connected with operation of the service, account administration, security or applicable legal obligations.

3. How We Use Personal Information

Personal information may be used for several operational and compliance purposes.

Purpose	How Information May Be Used
Account management	Creating, maintaining and securing a player account.
Payments	Processing deposits, withdrawals and related transaction checks.
Verification	Confirming identity, age, address or payment ownership where required.
Security	Identifying suspicious activity, fraud, account misuse or unauthorised access.
Customer support	Responding to questions and resolving account or service issues.
Compliance	Meeting applicable legal, regulatory, AML or responsible gaming obligations.
Service improvement	Analysing site performance, technical issues and general usage trends.

Where appropriate, statistical information may be aggregated or otherwise processed so it can be used to understand site performance without directly identifying individual users.

4. Marketing Communications

Where permitted and where the required consent or other lawful basis exists, Dragon Slots may use contact information to send updates about casino services, promotions or account-related offers.

You can ask to stop receiving optional direct marketing communications. Operational messages relating to account security, transactions or important service changes may still be sent where necessary.

5. Information Collected Automatically

Some technical information can be collected automatically when you visit the website. This may include IP address, browser type, device information, session activity, referring pages and general interaction with the site.

This information may help maintain website functionality, detect security issues, understand site performance and improve the user experience.

6. Payments and Financial Information

Payment transactions may involve banks, card processors, digital payment services or other third-party payment providers. These providers may process information required to complete a transaction under their own privacy and security terms.

Dragon Slots may receive transaction-related information needed to identify payments, maintain account records, perform security checks and process withdrawals. Full payment-card handling may be performed directly by the relevant payment processor rather than by the website itself.

7. Verification and Anti-Fraud Checks

Information may be processed to confirm identity and protect the website against fraud, money laundering, payment abuse, account duplication or other prohibited activity.

• Identity and age verification.
• Address verification.
• Payment-method ownership checks.
• Transaction monitoring.
• Review of unusual account behaviour.
• Investigation of suspected fraud or misuse.

Additional information may be requested where the information already available is insufficient to complete a necessary security or compliance review.

8. Service Providers and Data Recipients

Dragon Slots may work with third-party organisations that provide services needed to operate the website. Access should be limited to information reasonably necessary for those services.

• Payment processing providers.
• Identity and verification services.
• Fraud-prevention and security providers.
• Hosting and technical infrastructure providers.
• Casino game and platform providers.
• Analytics and website-performance services.
• Customer-support technology providers.
• Marketing services where legally permitted.

Service providers may have their own privacy notices governing information they process independently.

9. When Information May Be Disclosed

Dragon Slots does not need to make personal data publicly available as part of ordinary use of the website. Information may, however, be disclosed where there is a legitimate and lawful reason to do so.

1. Where disclosure is required by applicable law or a valid legal request.
2. Where necessary to complete or investigate a payment transaction.
3. Where required for security, identity verification or fraud prevention.
4. Where necessary to meet applicable regulatory or compliance obligations.
5. Where a service provider requires limited data to perform contracted services.
6. Where the user has provided appropriate consent.

Information may also be transferred as part of a genuine corporate restructuring, merger or acquisition where such a transfer is lawful and appropriate safeguards apply.

10. International Processing

Some service providers or technical systems may operate in different countries. This means personal information may sometimes be processed outside the country in which the user is located.

Where cross-border processing takes place, reasonable steps should be taken to ensure that personal information remains subject to appropriate contractual, technical or legal safeguards.

11. Data Retention

Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected or for any longer period required by applicable law, payment rules, fraud-prevention obligations, accounting requirements or regulatory obligations.

Closing a player account does not necessarily mean that every account record can immediately be deleted. Certain information may need to remain available for security, dispute resolution, financial records or compliance purposes.

12. Data Security

Dragon Slots aims to use reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, loss, disclosure or misuse.

No online system can guarantee absolute security. Users also play an important role by keeping account passwords private, using secure devices and reporting suspected unauthorised account access promptly.

13. Your Privacy Choices and Rights

Depending on the law that applies to you, you may have rights relating to your personal information. These may include requesting access, correction, restriction, deletion where legally available, or information about how data is being processed.

• Ask whether particular personal information is held about you.
• Request correction of inaccurate or outdated account information.
• Ask for information about how your data is being used.
• Withdraw consent for optional marketing communications.
• Request deletion where there is no legal or operational requirement to retain the information.
• Raise a privacy concern regarding the handling of your data.

Identity verification may be required before a privacy request is completed in order to prevent another person from obtaining or changing account information without authorisation.

14. Cookies and Similar Technologies

Dragon Slots may use cookies and similar browser technologies to provide essential site functions, remember preferences, understand website usage and measure performance.

Cookie Type	General Purpose
Essential	Supports core website functions, sessions and account access.
Functional	Helps remember settings such as language or other preferences.
Analytics	Helps understand site use, performance and technical issues.
Advertising	May be used to measure campaigns or referrals where permitted.

Further information about these technologies is available in our Cookie Policy.

15. Third-Party Websites and Services

The website may contain links to external services or content provided by third parties. Dragon Slots does not control the privacy practices of independent websites, payment providers, social platforms or other third-party services.

Users should review the privacy information provided by those services where personal data is processed independently by them.

16. Contacting Us About Privacy

If you have a question about this Privacy Policy, want to correct account information or wish to raise a privacy-related request, you can contact Dragon Slots support at [email protected].

Please provide enough information for the request to be identified, but do not send unnecessary sensitive documents by email unless the support team specifically instructs you to do so through an appropriate verification process.

17. Changes to This Privacy Policy

This Privacy Policy may be revised when data practices, website functionality, service providers or applicable legal requirements change.

The current version published on this page should be treated as the applicable website privacy information. Significant changes may also be communicated through the website or account area where appropriate.